Enhanced recruitment, onboarding, and scheduling efficiency

Background

SkyCity operates premier entertainment complexes in New Zealand and Adelaide, South Australia, featuring four stunning casinos, three luxury hotels, and more than 30 restaurants and bars.

SkyCity Adelaide employs around 1300 staff, including over 600 visa holders. Following the Australian Government’s 2019 immigration changes to boost regional areas, Adelaide’s status as a popular study destination has positioned SkyCity Adelaide to benefit from a surge of international students and migrants seeking hospitality jobs.

Pain Point

SkyCity Adelaide operates under strict gambling laws and rigorous right-to-work compliance when compared with other hospitality providers.

The high turnover in the hospitality industry means SkyCity Adelaide must attract top talent while ensuring all legal requirements are met. Many candidates have multiple job offers and limited English proficiency, so providing an exceptional hiring experience is crucial.

SkyCity Adelaide’s People & Culture and Scheduling teams (including Recruitment, HR Advisory and Scheduling)—each manage different stages of the employee lifecycle and need seamless access to accurate visa data.

Solution

SkyCity Adelaide needed a streamlined, multi-user solution to impress candidates and ensure right to work compliance throughout the whole of the employee lifecycle.

CheckWorkRights set up accounts and login credentials for SkyCity Adelaide’s People & Culture and Scheduling teams: Recruitment for initial hiring, HR Advisory for onboarding, compliance and employee lifecycle management, and Scheduling for rostering and workforce planning.

The Recruitment team initiates right-to-work checks on shortlisted candidates with one click. Candidates receive an automated email for consent, Citizenship declaration, and supporting evidence. VEVO checks for foreign citizens are instant, with real-time dashboard updates.

Then, the HR Advisory team gets automated alerts on visa changes and compliance risks, while the Scheduling team uses CheckWorkRights to roster according to any visa conditions.

With many student visa holders on staff, the Scheduling team uses the CheckWorkRights MyCheck Dashboard to collect upcoming holiday evidence. This allows students to submit documents proving their course holiday periods, enabling them to work beyond the usual 48-hour fortnight limit whilst their course is in session.

Result

The seamless implementation of CheckWorkRights across SkyCity Adelaide’s People & Culture and Scheduling teams ensures all users have access to accurate, up-to-date visa information. This process prevents human error and enhances coordination, improving overall HR efficiency.

‘CheckWorkRights consolidates our right to work information so it’s easy to search for and find what you need. Nothing has come unstuck across the teams and departments using the platform.’

SkyCity Adelaide can now offer a smoother hiring process within the constraints of right to work compliance, making them more competitive in Adelaide’s growing hospitality industry. This efficiency is crucial in an environment with high staff turnover and candidates who often have multiple job offers. The automated system ensures all candidates have a clear and straightforward experience, increasing their likelihood of accepting job offers.

Sheridan said, ‘The system talks to the candidates for you, and then tells your team what to do, so it’s hard to miss things even when you’re spinning lots of plates.’

CheckWorkRights has delivered a low-touch, low-administration solution that consolidates right-to-work information into an easy-to-use system. SkyCity Adelaide is now better equipped to manage compliance, attract and retain talent, and optimise their workforce planning.

Ready to see how CheckWorkRights can save you time? Book a demo today.